Effective date: 7 June 2026
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Service includes the https://above9.travel/ website (the "Site") and the Above9.Travel mobile application for iOS and Android (the "App").
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information per this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms Of Use, accessible at https://above9.travel/terms-of-use
Definitions
Service
Service is the https://above9.travel/ website (the "Site") and the Above9.Travel mobile application for iOS and Android (the "App"), together with any related services we provide.
Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies
Cookies are small pieces of data stored on your device (computer or mobile device).
Device
Device means any computer or mobile device used to access the Service, including any smartphone or tablet on which the App is installed.
Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and how any personal information is, or is to be, processed. For this Privacy Policy, we are a Data Controller of your Personal Data.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more effectively.
Data Subject (or User)
The Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information collection and use
We collect several different types of information for various purposes to provide and improve our Service to you.
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). A piece of personally identifiable information may include, but is not limited to:
- Email address
- First name, middle name and last name
- Phone number (including country code)
- Gender, nationality and date of birth
- Address, State, Province, ZIP/Postal code, City
- Cardholder name and billing address
- Cookies and Usage Data
By providing your phone number, you agree to receive calls and text messages from Above9.Travel with flight offers that you have requested. Message and data rates will apply in line with your carrier rates. Message frequency varies depending on your responsiveness and feedback to offers sent from us, but we will never use SMS for marketing purposes - only to send the offers for flights that you have inquired about. You can opt out of receiving text messages by sending STOP to the number that you have been contacted from.
We may use your Personal Data to contact you via e-mail with newsletters, marketing or promotional materials, and other information that may be of interest to you. You can unsubscribe from any, or all, of these communications through a link provided in each e-mail.
Travel and booking data
To prepare quotes, issue tickets and manage your bookings, we collect information about your trips, including departure and arrival airports and cities, travel dates and flexibility, the number and details of passengers, flight and booking details (such as booking references, flight numbers, airlines and seat assignments), and the related tickets, invoices and boarding passes.
Co-traveler data
When you add co-travelers or companions to a booking, we collect Personal Data about them (such as their name, date of birth and nationality) that you provide. You are responsible for ensuring that you have the authority to share this information with us and that the co-travelers are aware of and agree to this Privacy Policy. If a co-traveler is a minor, you confirm that you are their parent or legal guardian, or have obtained the consent of their parent or legal guardian.
Payment data
When you make a purchase, payment is processed by our third-party payment providers, TrustPayments and Paynt. Card details are submitted directly to the payment provider's secure environment; we do not store your full card number. We may retain related information such as your cardholder name, billing address and the outcome of the transaction. See the "Service providers" section below.
Communications data
When you contact a Travel Consultant or use the in-app chat, we collect and store the content of your messages and any attachments you send, including images, documents and voice recordings, together with message metadata such as delivery and read status. We use this information to provide customer support and to manage your bookings.
Device and technical data (App)
When you use the App, we collect technical information about your Device that is necessary to operate the Service, including a device identifier, your push notification token, the app version, the operating system, and connectivity status. We use this information to deliver notifications, keep you signed in, diagnose problems and improve the App.
Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's or device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies on the Site to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies - used to operate our Service,
- Preference Cookies - used to remember your preferences and various settings,
- Security Cookies - used for security purposes
Mobile app permissions
To provide certain features, the App may ask for permission to access features of your Device. You can grant or revoke each permission at any time in your device settings; revoking a permission may limit the related feature. The App may request:
- Microphone — to record and send voice messages in your chat with a Travel Consultant,
- Photos and media — to attach images to your messages,
- Files and documents — to attach documents to your messages,
- Notifications — to send you push notifications about your account, offers, bookings and messages.
Use of data
Above9 uses the collected data for various purposes:
- to provide and maintain our Service,
- to create and manage your account and authenticate you,
- to prepare quotes, issue tickets and manage your bookings,
- to process payments through our payment provider,
- to communicate with you, including via the in-app chat, email, phone and push notifications,
- to notify you about changes to our Service,
- to allow you to participate in interactive features of our Service when you choose to do so,
- to provide customer support,
- to gather analysis or valuable information so that we can improve our Service,
- to monitor the usage of our Service,
- to detect, prevent and address technical issues and to keep the Service secure,
- to provide you with news, special offers, and general information about other goods, services, and events that are similar to those you have already purchased or enquired about unless you have opted out from receiving such information.
Legal basis for processing personal data under the General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), the legal basis of Above9 for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
Above9 may process your Personal Data because:
- we need to perform a contract with you,
- you have permitted us to do so,
- the processing is in our legitimate interests and your rights do not override it,
- for payment processing purposes,
- to comply with the law.
Push notifications
If you enable notifications, we send push notifications to your Device about your account, flight requests, offers, bookings and messages from your Travel Consultant. You can turn off push notifications at any time in your device settings or in the notification settings within the App. Some service-related notifications may be required to use certain features.
Retention of data
Above9 will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Above9 will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Transfer of data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Above9 will take all steps reasonably necessary to ensure that your data is treated securely and following this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Above9.Travel will not share your mobile number with 3rd parties outside the scope of use cases specified in the "Use of data" section above.
Disclosure of data
Disclosure for Law Enforcement
Under certain circumstances, Above9 may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
Above9 may disclose your Personal Data in the good faith belief that such action is necessary to:
- to comply with a legal obligation,
- to protect and defend the rights or property of Above9,
- to prevent or investigate possible wrongdoing in connection with the Service,
- to protect the personal safety of users of the Service or the public,
- to protect against legal liability.
Security of data
The security of your data is important to us. On your Device, the App stores authentication credentials in the operating system's secure storage (Keychain on iOS, Keystore on Android), and data is transmitted to our servers over encrypted connections (HTTPS). However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
"Do not track" signals under the California Online Privacy Protection Act (CALOPPA)
We do not support Do Not Track. It is a preference you can set in the Settings page of your web browser to inform websites that you do not want to be tracked.
Your data protection rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Above9 aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update, or to delete the information we have on you. Whenever made possible, you can access, update, or request the deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where Above9 relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Your California privacy rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information. This section describes those rights and how to exercise them.
Categories of information we collect
In the preceding 12 months, we have collected the categories of personal information described in the "Information collection and use" section above, including identifiers (such as name, email address, phone number and device identifiers), commercial information (such as bookings and transaction records), financial information (such as billing address and cardholder name), internet or other electronic network activity (such as Usage Data), geolocation derived from your IP address, and the contents of your communications with us.
Your rights
- The right to know what personal information we collect, use, disclose, sell or share about you.
- The right to request deletion of the personal information we have collected from you, subject to certain exceptions.
- The right to correct inaccurate personal information we hold about you.
- The right to opt out of the "sale" or "sharing" of your personal information.
- The right to limit the use and disclosure of sensitive personal information.
- The right not to receive discriminatory treatment for exercising any of these rights.
Sale or sharing of personal information
We do not sell your personal information for money. However, our use of advertising and remarketing technologies (described in the "Behavioral Remarketing" part of the "Service providers" section below) may be considered a "sale" or "sharing" of personal information for cross-context behavioral advertising under California law. You can opt out of these technologies by adjusting your cookie settings, by using the opt-out links provided in that section, or by broadcasting the Global Privacy Control (GPC) signal through a supporting browser.
How to exercise your rights
To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before responding to your request. You may also designate an authorized agent to make a request on your behalf.
Service providers
We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Payments
We use TrustPayments and Paynt as our third-party payment processors to facilitate card payments and confirm the completion of your purchase. Card details are submitted directly to the payment provider's secure environment and are processed in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). You can review their privacy practices at https://www.trustpayments.com/privacy-policy/ and https://paynt.com/privacy-policy/.
Push notifications
On Android, push notifications are delivered through Firebase Cloud Messaging, a service provided by Google. Your push notification token and the content of notifications are processed by this service to deliver messages to your Device. For more information on Google's privacy practices, see https://policies.google.com/privacy.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
- Google Tag Manager and related Google analytics services are used on the Site to understand how our Service is used. This data may be shared with other Google services. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.
Behavioral Remarketing
Above9 uses remarketing services to advertise on third-party websites to you after you visit our Service. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits to our Service.
- Google Ads remarketing service provided by Google Inc. You can opt out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: https://www.google.com/settings/ads. Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.
- Bing Ads Remarketing service provided by Microsoft Inc. You can opt out of Bing Ads remarketing by visiting: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads. You can learn more about the privacy practices and policies of Microsoft by visiting their Privacy Policy page: https://privacy.microsoft.com/en-us/PrivacyStatement
- X (Twitter) remarketing service provided by X Corp. You can opt out of X's interest-based ads by following their instructions: https://help.x.com/en/safety-and-security/privacy-controls-for-tailored-ads. You can learn more about the privacy practices and policies of X by visiting their Privacy Policy page: https://x.com/privacy
- Facebook (Meta) remarketing service provided by Meta Platforms, Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950. To opt out of Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217. You can also opt out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
Error monitoring
We use Rollbar to capture diagnostic and error reports so that we can detect, investigate and fix technical issues. For more information, see https://rollbar.com/privacy/.
Links to other sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18, except for co-traveler details that an adult provides when making a booking on a minor's behalf. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to this privacy policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, before the change becomes effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact us
If you have any questions about this Privacy Policy, please contact us by email: [email protected]