Privacy Policy

Effective as of: April 21, 2024

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide our services and improve the experience of using our website. By using the website, you agree to the collection and use of information under this policy. Unless otherwise defined, terms used in this Privacy Policy have the same meaning as in our Terms Of Use, accessible at https://above9.travel/terms-of-use

Definitions

Service

Service is using the https://above9.travel/ website and communicating with our agents to request a flight fare.

Personal Data

Personal Data means data about an individual who can be identified solely from this data or in combination with other information in our possession or likely to come into our possession.

Usage Data

Usage Data is data collected automatically generated by the use of the webpage (for example, the duration of a page visit).

Cookies

Cookies are pieces of data stored on your device (computer or mobile device).

Data Controller

A Data Controller is a natural or legal person who determines the purposes for which personal information is or will be processed and how it will be used. In this Privacy Policy, we are the Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more effectively.

Data Subject (or User)

The Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information collection and use

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). A piece of personally identifiable information may include, but is not limited to:

  • E-mail address
  • First name and last name
  • Phone number
  • Billing address
  • Cookies and Usage Data

By providing your phone number, you agree to receive calls and text messages from Above9 Travel with flight offers that you have requested. Message and data rates will apply in line with your carrier rates. Message frequency varies depending on your responsiveness and feedback to our offers. You can opt out of receiving text messages by sending STOP to the number you have been contacted from.

We will never use SMS for marketing purposes. We may contact you via e-mail with newsletters, marketing or promotional materials, and other information that may interest you. You can unsubscribe from any, or all, of these e-mails through a link provided in each e-mail.

Usage Data

We may also collect information on how the webpage is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies (i.e., beacons, tags, and scripts) to track and analyze the activity on our webpage. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. 

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some sections or features of our website.

Examples of Cookies we use:

  • Session Cookies - used to operate our webpage,
  • Preference Cookies - used to remember your preferences and various settings,
  • Security Cookies - used for security purposes

Use of data

Above9 Travel uses the collected data for various purposes:

  • to provide and maintain our webpage,
  • to notify you about changes to our webpage,
  • to allow you to participate in interactive features of our webpage when you choose to do so,
  • to provide customer support,
  • to gather analysis or valuable information so that we can improve our webpage,
  • to monitor the usage of our webpage,
  • to detect, prevent and address technical issues,
  • to provide you with news, special offers, and general information about other goods and services that we offer

Legal basis for processing personal data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), the legal basis of Above9 Travel for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Above9 Travel may process your Personal Data because:

  • we need to perform a contract with you,
  • you have permitted us to do so,
  • the processing is in our legitimate interests and your rights do not override it,
  • for payment processing purposes,
  • to comply with the law.

Retention of data 

Above9 will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Above9 Travel will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Above9 Travel will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. 

Above9 Travel will not share your mobile number with 3rd parties outside the scope of use cases specified in the "Use of data" section above.

Disclosure of data

Disclosure for Law Enforcement

Under certain circumstances, Above9 Travel may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Above9 Travel may disclose your Personal Data in the good faith belief that such action is necessary to:

  • to comply with a legal obligation,
  • to protect and defend the rights or property of Above9 Travel,
  • to prevent or investigate possible wrongdoing in connection with our services and webpage,
  • to protect the personal safety of users of our services or the public,
  • to protect against legal liability.

Security of data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

"Do not track" signals under the California Online Privacy Protection Act (CALOPPA)

We do not support Do Not Track. It is a preference you can set in the Settings page of your web browser to inform websites that you do not want to be tracked.

Your data protection rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Above9 Travel aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update, or to delete the information we have on you. Whenever made possible, you can access, update, or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Above9 relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service providers

We may employ third-party companies and individuals to facilitate our services ("Service Providers"), to provide the service on our behalf, or to assist us in analyzing how our services are used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our webpage.

  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its advertising network. You can opt out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visitor activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Behavioral Remarketing

Above9 Travel uses remarketing services to show advertising to you online (on various sites) after you visit our webpage. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits to our webpage.

 

Links to other sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services aren't available ford anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to this privacy policy

We may update our Privacy Policy from time to time and the current version's "effective as of" date will be changed at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact us

If you have any questions about this Privacy Policy, please contact us by email: info@above9.travel